Address Dubai Mall
8.5Rating
ExcellentRated by Guests
395Reviews
What to expect
Pros
- 👍Friendly and attentive staff
- 🧼Excellent cleanliness throughout the hotel
- 🌟Exceptional service and hospitality
- 🍽️Great variety and quality of food
- 🛏️Comfortable and luxurious rooms
- 🌆Convenient location with easy access to attractions
- 🏊Wonderful pool area and facilities
- 🍉Complimentary fruits and snacks provided in the room
- 🌺Luxurious amenities and trimmings
- 🕊️Kind and helpful staff going above and beyond
Cons
- 🗺️Some guests found the location inconvenient
- 💰High prices for services and amenities
- 🚗Issues with valet service and rental car handling
- 🚿Weak water flow in showers and bathroom
- 🌡️Difficulty controlling room temperature with auto AC
- 🍔Room service and food quality could be improved
- 🛍️Confusion about hotel address and location changes
- 👥Inconsistent or confused staff interactions
- 🔒Security concerns related to theft and lack of action
- 💳Surprise charges or lack of transparency in billing
What this place has to offer
Things to do and ways to relaxFitness center, Hot tub, Massage, Sauna, Spa, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Restaurant [halal], Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Filipino, Hindi, Chinese [Mandarin], French, Italian, Arabic, Chinese [Cantonese], Russian, Tamil, Nepali, Indonesian
Where you'll be sleeping
50 m²
Club Room
1 king bed
50 m²
Deluxe Room
1 king bed
60 m²
Club Burj Khalifa and Fountain View Room
1 king bed
60 m²
Deluxe Burj Khalifa and Fountain View Room
1 king bed
Presidential Suite
1 king bed & 1 king bed & 1 sofa bed
120 m²
Premier Suite Burj Khalifa and Fountain View – Lounge access serving lunch, afternoon tea, and dinner
1 king bed & 1 sofa bed
120 m²
Premier Burj Khalifa and Fountain View Suite
1 king bed
140 m²
Executive Burj Khalifa and Fountain View Suite
1 king bed
140 m²
Executive Suite Burj Khalifa and Fountain View – Lounge access serving lunch, afternoon tea, and dinner
1 king bed & 1 sofa bed
93 m²
Two-Bedroom Apartment
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.