St. James's Park - 1.56 km from property

Houses of Parliament - 810 m from property

Park Plaza London Waterloo

Name: Park Plaza London Waterloo
Address: 6 Hercules Road, London, London, England, SE1 7DU, United Kingdom
Rating: 8.045348599468412

London, United Kingdom

6 Hercules Road, SE1 7DU

8.0Rating

ExcellentRated by Guests

4,891Reviews

What to expect

Pros

🌟Excellent customer service from staff like Aaliyah and Abegail
🍽️Lovely breakfast options with non-dairy alternatives
🌃Perfect location for exploring London without the hustle and bustle
🏊Indoor pool and spa facilities for relaxation
🤝Personalized service and helpful concierge assistance
🔧Well-equipped rooms with modern amenities and stunning views
🍸Delicious cocktails and dining experience at the hotel's restaurant
👨‍👩‍👧‍👦Family-friendly amenities and spacious rooms
💼Ideal for business travelers with meeting rooms and efficient facilities
🏊‍♂️Great experience at the hotel's pool with helpful staff like Ahmed

Cons

🛏️Rooms could use better lighting and decor maintenance
🧼Inconsistent housekeeping service and room cleanliness
🚪Lack of bathroom privacy due to missing doors or design flaws
🔌Issues with room amenities like non-fitting hairdryers or low water pressure
🏊‍♀️Spa area shortcomings such as inadequately heated pool and outdated facilities
💡Dim lighting in some areas of the hotel affecting ambiance
🌬️Inconsistent air conditioning or ventilation in rooms
🍽️Mixed reviews on restaurant and breakfast service quality
🔑Issues with digital key access and room locks functionality
🍸Some guests found the bar or restaurant service inadequate

What this place has to offer

Things to do and ways to relaxFitness center, Sauna, Spa/sauna, Steamroom, Tours

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRoom service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, German, Spanish, French, Portuguese, Italian

Park Plaza London Waterloo is a popular choice amongst travelers in London, whether exploring or just passing through. The hotel has everything you need for a comfortable stay. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service are there for guest's enjoyment. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, humidifier, slippers, internet access – wireless (complimentary), air conditioning. Take a break from a long day and make use of fitness center, indoor pool, spa, massage. Friendly staff, great facilities and close proximity to all that London has to offer are three great reasons you should stay at Park Plaza London Waterloo.