The Lucerne Hotel
8.4Rating
ExcellentRated by Guests
844Reviews
What to expect
Pros
- 🌟Excellent location near subway and major attractions
- 👍Helpful and friendly staff
- 🏨Clean and spacious rooms
- 🛏️Comfortable beds and well-appointed rooms
- 🍳Good restaurant options nearby
- 🚇Convenient access to public transportation
- 🛎️Professional and welcoming bellmen
- 🍽️Delicious meals available at onsite restaurant
- 🙌Quiet and peaceful location
- 💰Reasonable value for the amenities provided
Cons
- 🔊Poor soundproofing in rooms, leading to noise disturbances
- 💸Expensive pricing for some services or amenities
- 🚪Instances of staff entering rooms unexpectedly
- 🚿Challenges with room cleanliness and odors
- 🍴Lack of complimentary breakfast or expensive dining options
- 🔒Issues with safety and security, such as uninvited room entries
- 🔥Temperature control problems in rooms
- 🛋️Rooms being smaller than expected, leading to space constraints
- 🛎️Unsatisfactory service experiences with hotel staff
- 🚿Inadequate bathroom amenities or cleanliness
What this place has to offer
Things to do and ways to relaxFitness center, Massage, Spa, Spa/sauna
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Chinese [Mandarin], French, Arabic, Hebrew
Ideally located in the prime touristic area of Upper West Side, The Lucerne Hotel promises a relaxing and wonderful visit. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Facilities like free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage, car park are readily available for you to enjoy. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. To enhance guests' stay, the hotel offers recreational facilities such as fitness center, spa, massage. For reliable service and professional staff, The Lucerne Hotel caters to your needs.
Where you'll be sleeping
37 m²
Deluxe King Suite
1 king bed
25 m²
Deluxe King Room
1 king bed
14 m²
Deluxe Queen Room
1 queen bed
Deluxe Double Double
2 double beds
23 m²
Deluxe Double Room
2 double beds
30 m²
Deluxe Queen Suite
2 queen beds
28 m²
Queen Room - Disability Access
1 queen bed
19 m²
Superior Two Double Room
2 double beds
37 m²
Deluxe Two Queen Suite
2 queen beds
14 m²
Superior Queen Room
1 double bed
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.